Customer Service Rep. - English & Bilingual (T17-003)

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Calling all Customer Experience Experts – Application Deadline: February 26, 2017   What is it like to be a Customer Service Representative at PGE? Customers rely on PGE to keep the lights on; and PGE relies on its CSRs to be there when a storm hits or a tough call comes in. CSRs need to be reliable, respectful and resourceful. The stakes are high, but the work is rewarding and we make it fun, too. There is no script to follow, no hard sales and no outgoing call quota to reach. PGE CSRs focus on the customer and work on fast-paced, motivated teams, receive coaching and feedback from highly-trained supervisors, learn about renewable resources and energy efficiency, and enjoy working as a trusted energy advisor. We are hiring to fill 40 part-time positions at our Contact Center. These positions are set to start on April 17th, 2017. Schedules for positions will vary from 8 am to 5 pm, Monday through Friday. Part-time hours are typically 20-30 hours per week. Temp to Hire, Part-time Customer Service Rep (T17-003) Bilingual preferred (Spanish or Russian) Starting Wage: $18.75 per hour *Eligible for Benefits and pay increase (even as a temporary employee) *Eligible for additional pay for bilingual skills Do you have prior customer service experience? Can you: • Type at least 25 words per minute? Use Microsoft Office applications proficiently? • Learn a new computer system within a couple of days? • Follow a set schedule? Are you: • Super reliable and dependable? • Good at analyzing an issue, comfortable with suggesting solutions/options to a customer and passionate about offering a great customer experience? • Good at steering a conversation? • Willing to take back-to-back calls every day? • Comfortable talking to people who are upset? • Comfortable managing lots of tasks at once? • Good at basic math? • Good at following directions and procedures? It’s not required, but it’s even better if you: • Are fluent in Spanish or Russian • Have a valid driver license and safe driving record Are you ready to apply and power your potential? Click here to apply: https://PGN.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=T17-003 *Medical, dental and vision benefits are offered after 60 days. Pay increased to $19.69 after 6 months of satisfactory performance. Regular, part-time or full time positions may be available at the end of temporary assignment. What PGE's Customer Service Reps are saying: "I am blown away on a daily basis by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments..." "...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on I will continue to strive and become even more successful." "I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers..." Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. Must be able to pass customer service skill assessments, pre-employment drug test and background and reference check. PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. Talent Acquisition Contact: Sequoia McGinnis sequoia.mcginnis@pgn.com Connect with us on Twitter (twitter.com/PortlandGeneral), Facebook (facebook.com/portlandgeneralelectric) and LinkedIn (linkedin.com/company/portlandgeneralelectric) THIS IS AN EXTERNAL JOB POSTING